Terms of service
These Terms of Service govern access to and use of comfrtax.shop and purchases made through the website.
By accessing the website or placing an order, customers agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes or restricts mandatory consumer rights.
1. Website Operator and Contact
comfrtax.shop operates as an online retail website.
Customer-service enquiries may be sent to:
2. Eligibility to Purchase
Customers placing an order must have legal capacity to enter into the relevant transaction.
Customers are responsible for providing accurate information during checkout.
Information intentionally supplied inaccurately or fraudulently may result in cancellation of an order where lawful.
3. Product Listings
We make reasonable efforts to provide accurate product descriptions, images and information.
However, minor variations may occur because of:
- Manufacturing tolerances;
- Product updates;
- Photography;
- Lighting;
- Screen settings;
- Packaging changes; or
- Production batches.
Such variations do not affect statutory rights where goods materially fail to correspond with their description or otherwise fail to satisfy legal requirements.
4. Prices
Prices displayed on the website may change prospectively.
The price applicable to a completed order will generally be the price shown during checkout when that order is submitted, subject to applicable law and correction of genuine obvious errors.
5. Orders
An order constitutes an offer from the customer to purchase the products included in the order.
We may send an electronic acknowledgement after the order has been submitted.
We reserve the right to reject or cancel an order where reasonably necessary and legally permitted, including where:
- A product is unavailable;
- Payment authorisation fails;
- Fraud is reasonably suspected;
- A material pricing error occurred;
- Product information contains a material mistake;
- Delivery is impossible; or
- The transaction would violate applicable law.
Where payment has already been taken for a cancelled order, an appropriate refund will be issued.
6. Payment
Customers must use an available payment method displayed at checkout.
Payment information may be handled by Shopify or third-party payment providers.
Customers represent that they are authorised to use the selected payment method.
7. Shipping
All orders are eligible for:
Free Standard Shipping
Our estimated standard delivery timeframe is:
15–20 calendar days
Delivery details are governed by our Shipping Policy.
UK government guidance states that distance sellers must disclose delivery arrangements, costs and expected timing before an order is placed, and goods must normally be delivered within 30 days unless another delivery period has been agreed.
8. Delivery Addresses
Customers are responsible for providing an accurate and complete delivery address.
If an address error is identified before dispatch, customers should contact:
as soon as possible.
We cannot guarantee that an address can be changed after fulfilment has begun.
9. Risk and Ownership
Risk in goods will pass in accordance with applicable consumer law.
Nothing in these Terms is intended to transfer transportation risks to a consumer earlier than permitted by law.
10. Returns and Cancellations
Qualifying consumers purchasing online have statutory cancellation rights.
For most qualifying goods, customers generally have 14 days from receipt to notify the seller of cancellation and a further 14 days to return the goods.
Detailed procedures are set out in our Return and Refund Policy.
11. Faulty Products
Nothing in these Terms restricts rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods.
Depending on the circumstances, mandatory remedies may include repair, replacement, reduction in price or refund.
12. Promotions and Discount Codes
Promotional offers may be subject to additional conditions disclosed with the promotion.
Unless otherwise stated:
- Promotions have no cash value;
- A discount may apply only to eligible products;
- A promotion may be limited in time;
- Multiple discount codes may not necessarily be combined; and
- Fraudulent or abusive use may result in cancellation where lawful.
Promotional rules do not remove statutory consumer rights.
13. Website Availability
We aim to keep comfrtax.shop available and functioning appropriately but cannot guarantee uninterrupted availability.
The website may occasionally be unavailable because of:
- Maintenance;
- Software updates;
- Hosting interruptions;
- Network outages;
- Security issues;
- Third-party service failures; or
- Events outside reasonable control.
14. Intellectual Property
Unless otherwise indicated, website materials associated with comfrtax.shop, including original text, layouts, graphics and other protected materials, may be protected by intellectual-property laws.
Customers may use the website for personal shopping and other lawful purposes.
Customers may not unlawfully copy, republish, distribute, exploit, modify or misuse protected content.
Third-party trademarks and other rights remain the property of their respective owners.
15. Prohibited Uses
Customers must not use the website:
- For unlawful purposes;
- To commit fraud;
- To transmit malicious code;
- To interfere with website security;
- To attempt unauthorised access to systems;
- To collect data unlawfully;
- To impersonate another person;
- To infringe intellectual-property rights; or
- To intentionally disrupt the website or services.
16. Third-Party Services
Our store may rely on third-party services, including Shopify, payment providers, delivery companies and technology providers.
Third parties may operate under their own terms and privacy policies.
Nothing in these Terms makes us responsible for independent third-party conduct beyond responsibility imposed by applicable law.
17. External Links
The website may contain links to external websites.
Links are provided for convenience and do not necessarily constitute endorsement.
Customers should review the terms and privacy practices of third-party websites before using them.
18. Reviews and Customer Content
If customers are permitted to provide reviews, comments or other content, they must not knowingly submit content that is:
- Unlawful;
- Fraudulent;
- Defamatory;
- Abusive;
- Infringing;
- Malicious; or
- Misleading.
We may moderate or remove content where reasonably necessary and legally permitted.
19. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing is intended to exclude mandatory liability for matters that cannot legally be excluded or to remove consumer remedies provided by statute.
To the fullest extent legally permitted, we are not responsible for losses that are not reasonably foreseeable consequences of a breach or that arise from events outside our reasonable control.
This clause must be interpreted consistently with applicable UK consumer law.
20. Events Outside Reasonable Control
Delivery or performance may occasionally be affected by circumstances outside reasonable control, including severe weather, transportation disruption, customs events, strikes, natural disasters, government action, public emergencies, network failures or carrier disruption.
Where such events materially affect an order, we will take reasonable steps to communicate and resolve the matter in accordance with applicable consumer rights.
21. Personal Information
Personal information is processed in accordance with our Privacy Policy and applicable data-protection law.
22. Changes to These Terms
We may update these Terms prospectively.
Changes will not be used to retrospectively remove mandatory rights relating to orders already completed.
The current version will be published on comfrtax.shop.
23. Severability
If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.
24. No Waiver
Failure to immediately enforce a contractual right does not necessarily constitute a waiver of that right.
25. Governing Law
These Terms and contracts with UK consumers are subject to applicable UK law and mandatory consumer protections.
Nothing in these Terms is intended to prevent a consumer from relying on mandatory rights concerning the courts or law applicable to them.
26. Contact
Questions regarding these Terms may be sent to:
Website: comfrtax.shop
Email: info@comfrtax.shop
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